Refunds are made on your Afrikrea virtual wallet. You can use the credit to buy another product or transfer the amount to your bank account.
After submitting its decision to withdraw, the client has 14 days to return or return the goods. Any withdrawal or return not carried out in the rules defined above and in the time allowed will not be taken into account and will release the seller of any responsibility towards the customer. The customer may request the exchange or refund of the returned product, without penalty, except for the return costs that remain to his charge. The return or exchange of the product may be accepted only for the products as a whole, intact and in their original condition, in particular with a complete packaging, intact and in good condition. Certain products, because of their intrinsic quality, can not be subject to the right of withdrawal and can not be reimbursed, notably but not exclusively, the products covered by Article L. 121-21-8 of the Consumer Code Namely: - any tailor-made product - any product which can not by nature be re-shipped - any perishable product - any video product - any press product - etc. The Seller shall reimburse the Customer for all sums paid, including delivery charges, within 14 days of the recovery of the goods or transmission of proof of the shipment of such goods.